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  1. Cancellations

    If you change your mind, you have the right to withdraw from your online purchase within 14 days from delivery of your items and to receive a full refund within 14 days of your cancellation notice. To make use of your 14-day withdrawal right, you need to do the following:

    1. Give us an explicit notice of cancellation by filling in our cancellation form below within 14 days of delivery, and
    2. Perform a factory reset of your device. This is done by going to Settings -> Backup & reset -> Factory data reset. Remember to make a back up first if there is data you need saved on the device. 
    3. Return your items undamaged and without signs of use other than what is necessary to establish the nature, characteristics and functioning of the items, within 14 days of your notice of cancellation.

    Once we have received your notice of cancellation, our support team will provide you with further information on how to return your items to Lumigon.

    IMPORTANT:
    • You will be responsible for the cost of returning your items to us and for any damage to the items during transport until we take possession of the items.
    • Right to cancellation does not apply to individually customized items, e.g. if you have had your items engraved, or otherwise had your items personally customized.

    For more information regarding cancellations, returns and refunds, please refer to our Terms & Conditions.

    Cancellation form:

  2. Name:*
    Please let us know your name.
  3. Phone number:*
    Please let us know your phone number.
  4. E-mail address:*
    Please let us know your email address.
  5. Order number:*
    Please let us know your order number.
  6. Product name you wish to return:*
    Please let us know your product name.
  7. If you have any comments, we would appreciate it if you share them with us here:
    Please let us know your comments.
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