T2 FAQ

Find the answers to the most frequently asked questions about T2.

 

  • For how many hours does the battery need to be charged the first time? Open or Close

    The battery is shipped partially charged. However, we recommend that you install and charge the battery before you start using your device.

    The fastest way to charge the battery is by using the USB cable with the power adaptor that came with your phone and plugging it directly into a power outlet. The battery is fully charged after about 1-2 hours.

    You can also charge the battery by connecting the phone to your computer via the USB cable - it may take 2-3 hours before the battery is fully charged.

    IMPORTANT: To avoid damaging your phone, always use original Lumigon batteries and authorized USB cables with your phone.

  • How do I download games and apps to my T2? Open or Close

    You can search and download lots of games and apps from Google's online entertainment store Google Play™, which you can access by using the Google Play™ Store app pre-installed on your phone.

    To be able to access Google Play, you need to have a Google™ Account.
    If you already have Gmail or another Google Account, use it to access Google Play.
    If you don’t have Gmail or any other Google Account, you will need to create one.

    TO OPEN GOOGLE PLAY WITH AN EXISTING GOOGLE ACCOUNT, follow these steps:

    1. From a Home or All Apps screen, touch the Google Play Store icon to launch Google Play.

    2. Touch Existing.

    3. Enter your email address and password, then touch Sign in.

    4. If you wish to have your phone backed up with your Google Account, leave the check mark.
    If you don't wish to have your phone backed up with your Google Account, touch the check mark to remove it. Then touch Next.

     

    TO OPEN GOOGLE PLAY BY CREATING A NEW GOOGLE ACCOUNT, follow these steps:

    1. From a Home or All Apps screen, touch the Google Play Store icon to launch Google Play.

    2. Touch New.

    3. Follow the onscreen instructions to complete creating your new Google Account.

    Touch Back to return to previous screens, and Next to go to the next screen.

    Note that to be able to use Google Play you either have to connect to a Wi-Fi network or to have an active mobile data connection. You may be charged extra for mobile data usage. Please, check with your service provider for details.

     
  • How do I get more help with my T2? Open or Close

    Our Quick start guide will get you started with your new phone in no time. For a detailed description of most of your phone's features, refer to our complete T2 user manual that you can download from the front page of our Support section.

    Also, make sure to check out the articles in our Tips & Tricks and support news sections.
    If you still cannot find answers to your questions, please write to us at support@lumigon.com.

     
  • How do I get the Activity button to access functions such as flashlight? Open or Close

    The Activity button is the physical button right above the touchscreen.
    You can program the button to perform a specific action. You can choose for the desired action to be activated either by a short press or by a long press.

    You can program the Activity button to perform the following actions:

    • Launch app
    • Go to first Launcher page
    • Flashligt toggle
    • Send default remote control

    For incoming calls, you also have these options:

    • Answer call
    • Silence call

    While in call, you have these options:

    • Toggle speaker
    • Mute
    • Hold call
    • Add call

     

    TO ACCESS THE ACTIVITY BUTTON SETTINGS:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System settings.

    3. Under the section Device, touch T2 settings.

    4. Touch Activity button.

    5. To select the desired action, touch it.

     

  • How do I import contacts from a SIM card to my T2? Open or Close

    TO IMPORT CONTACTS FROM A SIM CARD:

    1. Install the SIM card in your phone and turn on your phone (see how in Getting started).

    2. From a Home or All Apps screen, open the People app.

    3. Touch the Menu button.
    4. Touch Import/export.

    5. Touch Import from SIM card.
    If you are asked to choose an account, touch the account where you want to add the contacts.
    To import contacts one at a time, touch the contacts you want to import.
    To import all contacts at once, touch the Menu button, and select Import all.

    If you add a Google™ Account on your phone, all the contact information from the People app will also be available from the Gmail™, Google Talk™, Google+™ Messenger, Phone, and other apps where it’s useful.

    Associating your phone with a Google Account also allows you to have all your contact information synchronized and backed up. Thus, if you edit your contacts on the phone or another mobile device or on the web, the changes will be registered across all the places the next time you sync. And even if you lose your phone, factory reset it or switch to a new one, you will be able to restore all your contacts information to your phone from your Google Account.

     

  • How do I insert the SIM and memory cards into the phone? Open or Close

    SIM card
    T2 uses a standard-sized SIM card.

    Memory card
    T2 supports microSD memory cards of any size, but we recommend using the fastest card available for maximum performance.

    IMPORTANT: To avoid damaging your phone, use only compatible SIM and memory cards. Also, always remove the battery before inserting or removing the SIM and/or microSD cards.


    TO INSTALL SIM AND microSD CARDS,
    follow these steps:


    b cover2-01

    1. Remove the back cover

    1. With your fingernail disengage the back cover from the bottom of the phone.

    2. Lift the back cover halfway up and gently push it out and away from the phone.


    sim sd 05-01

    2. Insert the SIM and microSD cards

    IMPORTANT: If the battery is inserted, take the battery out first before inserting SIM and microSD cards.

    1. Gently slide the SIM card into its slot (cut-off corner first and gold contacts facing down).

    2. Gently slide the microSD card into its slot (gold contacts facing down).


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    3. Insert the battery

    1. Line up the contacts of the battery and the battery slot (logo facing up).

    2. Gently insert the rest of the battery.


    B cover back on 2-01

    4. Put the back cover back on

    1. Attach the top of the back cover at the top of the phone - make sure the 2 snaps are in place in the phone.

    2. Click the back cover back in place all the way down – make sure it is secured tightly to the phone.

     

  • How do I sync my contacts and calendar events from my Google account on T2? Open or Close

    To synchronise and view your e-mail, contacts and events from your Google™ Account on your T2, you will need to add your Google Account on your phone first.

    TO ADD YOUR GOOGLE ACCOUNT:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System settings.

    3. Scroll down to find a section called Personal.

    4. Under Personal, touch Accounts & sync.

    5. Touch Addaccount.

    6. Touch Google.

    7. Touch Existing.

    8. Follow the onscreen instructions to complete adding your Google Account.

    To add multiple Google Accounts, follow the easy steps above for each new Google Account.
    You can configure what kinds of data you synchronize for each account that you add on your phone. You can set the phone to sync the desired data automatically or sync data manually when you need it.

     

    TO CONFIGURE AN ACCOUNT'S SYNC SETTINGS:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System settings.

    3. Under Personal, touch Accounts & sync.

    4. Touch an account whose sync settings you want to configure.

    5. Check the kinds of information that you want to be synced automatically, or uncheck those that you don’t want to be synced automatically.

    Please note that to be able to sync your e-mail, calendar events, etc., you either need to connect to a Wi-Fi network or to have an active mobile data connection. Please check with your service provider for details.

     

  • How do I sync my e-mail on T2? Open or Close

    To be able to use e-mail sync, your mobile service plan needs to include data - please check with your service provider.

    TO CHECK WHETHER DATA ACCESS IS ENABLED:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System settings.

    3. Under Wireless & Networks, touch More.

    4. Scroll down and touch Mobile networks.

    5. Check Data enabled.

    To be able to view your e-mail on your phone, you will need to add your e-mail account on your phone. You can add multiple Google™ Accounts and Microsoft Exchange ActiveSync accounts. Depending on the apps you download, you may also be able to add other kinds of accounts.

    Some accounts can be added through the Accounts & sync settings, whereas other accounts can be added using an app that works with those kinds of accounts.

    TO ADD YOUR E-MAIL ACCOUNT THROUGH ACCOUNTS & SYNC:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System settings.

    3. Under Personal, touch Accounts & sync.

    4. Touch Add account.

    5. Choose the kind of account you want to add, and follow the onscreen instructions to enter information about your account.

    You can either set your phone to sync your e-mail automatically or do it manually (saves battery life).

     

    TO TURN ON AUTOMATIC E-MAIL SYNC:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System settings.

    3. Under Personal, touch Accounts & sync.

    4. Touch the account whose e-mail you want to sync automatically.

    5. Make sure that Sync Email is checked.

    To save battery life you may want to turn off automatic sync and sync your e-mail account manually instead.

     

    TO TURN AUTOMATIC SYNC OFF FOR ALL ACCOUNTS:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System settings.

    3. Under Personal, touch Accounts & sync.

    4. Slide the switch in the top right corner to the OFF position.

     

    TO SYNC YOUR E-MAIL MANUALLY:

    1. Open the e-mail app connected to the e-mail account you want to sync (e.g. Gmail, Email, etc.).

    2. Touch Refresh to sync your e-mail.

    Some e-mail apps have a dedicated Refresh button, while in others you may need to go to the app's settings - open the e-mail app > touch the Menu button > touch Refresh/Check mail.

     
  • How do I turn on the phone? Open or Close

    Press and hold down the Power button for 2-3 seconds and wait for the Lumigon logo to appear on the screen. Make sure the battery has been charged before turning on your phone.

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  • How do I uninstall downloaded apps? Open or Close

    TO UNINSTALL DOWNLOADED APPS FROM YOUR T2:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System settings.

    3. Under Device, touch Apps.

    4. Under Downloaded, touch the app that you want to uninstall.

    5. Touch Uninstall.

    6. Touch OK to confirm.

    If you don't see the "Uninstall" button, or if you only see the option to "Unistall updates", the the app in question is likely a system app and cannot be uninstalled from your device.

     

  • How do I upgrade the phone with new phone software? Open or Close

    >Software updates will be sent directly to your phone over the air as they become available. You will automatically receive a notification about such updates. You can also check for updates manually.

    TO CHECK FOR AVAILABLE UPDATES MANUALLY:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System update.

    3. If there is an update ready for download, touch Download update.

    We recommend that you connect to a Wi-Fi network and keep the phone plugged into the charger while updating.

     

  • I am abroad and can't get my emails or browse the Internet - what do I do? Open or Close

    To be able to use mobile data on your device when you are abroad, your mobile service plan needs to include data roaming.
    Note that you may be charged extra for data roaming. Please, check what's included in your service plan and the rates with your service provider.

    TO TURN ON DATA ROAMING, follow these steps:

    1. From a Home or All Apps screen, touch MENU button.

    2. Touch System Settings.

    3. Under Wireless & Networks, touch More.

    4. Touch Mobile networks.

    5. Check Data roaming.

    To avoid extra charges for data usage, and especially when roaming, use Wi-Fi whenever possible. Some Wi-Fi hot spots are free, and some cost money. But usually Wi-Fi is less expensive than data roaming.
    To control data roaming expenses, you may want to turn data roaming OFF altogether while abroad.
    Also, you may want to use the data usage limits.

     

    TO SET DATA USAGE LIMITS:

    1. From a Home or All Apps screen, touch the MENU button.

    2. Touch System settings.

    3. Under Wireless & Networks, touch Data usage.

    4. Check Set mobile data limit.

    5. Hold and drag the yellow graph up or down to adjust when you would like to receive a warning.
    Hold and drag the red graph up or down to adjust when you want the mobile data to be turned OFF.

     

  • I can't access Google Play - I’m asked for a username and a password? Open or Close

    To be able to access Google Play™, you need to have a Google™ Account.
    If you already have Gmail or another Google Account, use it to sign in.
    If you don’t have Gmail or any other Google Account, you will need to create one.

    TO SIGN IN WITH YOUR EXISTING GOOGLE ACCOUNT, follow these steps:

    1. From a Home or All Apps screen, touch the Google Play™ Store icon to launch Google Play.

    2. Touch Existing.

    3. Enter your email address and password and touch Sign in.

    4. Follow the onscreen instructions to proceed.

     

    TO SIGN IN BY CREATING A NEW GOOGLE ACCOUNT, follow these steps:

    1. From a Home or All Apps screen, touch the Google Play Store icon to launch Google Play.

    2. Touch New.

    3. Follow the onscreen instructions to complete creating your new Google Account.

    Touch Back to return to previous screens, and Next to go to the next screen.
    Please note that to be able to access Google Play, you either need to connect to a Wi-Fi network or to have an active mobile data connection. Please check with your service provider for details.

     

  • I can't access the Internet or other data services - what do I do? Open or Close

    First of all, make sure your mobile service plan includes data. Also, if you are travelling outside of your service provider's area, make sure data roaming is included.
    You may be charged extra for data usage, and data roaming is usually expensive. Please, check what's included in your service plan and the rates with your service provider.
    To access the Internet and other data services on your phone, make sure that data (or, if you are abroad, data roaming) is enabled on your device.

    TO ENABLE DATA ON T2:

    1. From a Home or All Apps  screen, touch the Menu button.

    2. Touch System settings.

    3. Under Wireless & Networks, touch More.

    4. Touch Mobile networks.

    5. Check Data enabled.

     

    TO TURN ON DATA ROAMING:

    1. From a Home or All Apps screen, touch the Menu button.

    2. Touch System Settings.

    3. Under Wireless & Networks, touch More.

    4. Touch Mobile networks.

    5. Check Data roaming.

    To avoid extra charges for data usage, and especially when roaming, use Wi-Fi whenever possible. Some Wi-Fi hot spots are free, and some cost money. But usually Wi-Fi is less expensive than data roaming.
    To control data roaming expenses, you may want to turn data roaming OFF altogether while abroad.